Refund policy
Refund & Returns Policy
Returns
We want you to love your purchase.
If something isn't quite right, please contact us within 14 days of delivery at hello@shopsparrowandmain.com.
To be eligible for a return, items must be:
- Unworn and unused
- In their original condition
- Returned with any original packaging when possible
- Accompanied by proof of purchase
Please contact us before sending any items back so we can provide return instructions.
Print-to-Order & Handmade Items
Many of our products are made to order or handcrafted in small batches.
Because of this, we cannot accept returns or exchanges for:
- Personalized or custom items
- Made-to-order products (unless they arrive damaged or incorrect)
- Gift cards
- Clearance or final sale items
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery and include photos of the item and packaging. We'll work quickly to make it right.
Exchanges
We do not offer direct exchanges at this time.
If a return is approved, you may place a new order for the item you'd prefer.
Refunds
Once we receive and inspect your approved return, we'll notify you of the outcome.
Approved refunds will be issued to your original payment method. Please allow up to 10 business days for your financial institution to process the refund after it has been issued.
Questions?
We're a small business, and every order means a great deal to us. If there's ever an issue with your order, please reach out. We'll always do our best to make it right.
Please contact us anytime at: